1and1 suck

I've be implementing some mod_rewrite tricks learnt from Ronald and I was trying to get them working on my 1and1 server. I've just finished a conversation with a tech guy at 1and1 and the it went something like this:-

Me:Hi I've been trying to get a few mod_rewrite rules going on my server but I keep getting a internal server error, I've tested it on 2 development machines and it works fine. How can I access the apache error log?

Tech guy:Could you give me the address of your script

Me:Yeah but all I need is the apache error log. I give the address.

Tech guy:You are not allowed access to the apache error log on your server because it's a shared hosting package.

Me:Oh that's a bit daft, every other hosting package I've been on allows you access to the error log. Could you read me what the error says for that particular url?

Tech guy:Yes no problem, I'll just put you on hold.

Me: 11 minutes later, can you read me the error?

Tech guy:I'm sorry I'm not allowed to read you that error.

Me: ...

Me: What? Eh? First of all it's madness that I can't read the apache error logs on my server, second you have to actually read them to me, third you can't read the error to me that I need??? WTF

Tech guy: Thank you for calling 1and1